This is the third program in the Staff Savvy Series - ALL WELCOME!
Cost is $50 for the full day and includes coffee and lunch.

More info here: http://staffsavvy.pbwiki.com/Reference%20Interview%20Skills

Would you like to feel more comfortable answering reference questions?
At this workshop you will
* Learn about the reference interview: how to determine what the patron really wants to know!
* Improve your reference performance: practice effective attitudes and behaviors and learn techniques for giving and receiving feedback.
* Practice finding answers to ready reference questions in print sources and learn about useful Internet sites and resources outside your library.